After-Hours Voice AI Receptionist
A Voice AI agent that answers calls outside opening hours, qualifies the caller and books a callback or appointment.
Photo: Unsplash — illustrative, not a client deliverable.
This is a demonstration concept describing how I would approach this kind of project. It is not a client case study, and no client results are claimed.
The scenario
A home-services company misses evening and weekend calls, and callers rarely leave voicemails.
The approach
- Call reasons mapped: new quote, existing booking, urgent issue, other.
- The agent answers from approved business information and asks the qualifying questions for each reason.
- Urgent calls follow an escalation rule; others are booked or logged with a summary in the CRM.
What gets delivered
- Call flow script
- Voice AI configuration
- Escalation rules
- CRM call summaries
- Follow-up workflow