Website Chat Assistant
A conversation AI assistant that answers common questions, qualifies visitors and offers booking times in the chat.
Photo: Unsplash — illustrative, not a client deliverable.
This is a demonstration concept describing how I would approach this kind of project. It is not a client case study, and no client results are claimed.
The scenario
A service business receives the same pricing and availability questions through its website every day, often after hours.
The approach
- Knowledge base written from real FAQs, policies and service details.
- Qualifying questions asked only after the visitor’s question is answered.
- Conversations saved to the contact record with tags for follow-up.
What gets delivered
- Knowledge base
- Conversation flow
- Booking hand-off
- CRM tagging
- Transcript review checklist